Privacy Policy

Effective Date:April 22, 2026

DHA Filter, LLC (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

We may collect the following personal information when you interact with our website (www.dhafilter.com):

Name
Phone number
Email address (if provided)
Information submitted through request for quote (RFQ) forms
Information submitted through SMS opt-in forms

We also collect limited non-personal data automatically, such as:

Browser type and device information
Website usage data via Google Analytics

2. How We Use Your Information

We use the information collected for the following purposes:

Responding to inquiries and quote requests
Providing customer service and support
Processing and fulfilling orders
Sending transactional and service-related communications
Sending SMS messages (with your consent)
Improving website performance and user experience
Internal business operations

3. SMS Communications

If you provide your phone number and opt in to receive SMS communications, you may receive messages related to:

Customer service updates
Order and shipping notifications
Account-related communications
Promotional or marketing messages (if applicable)

Consent: SMS messages are only sent after you provide explicit consent via email or a website form.

Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message.

Data Sharing: SMS consent is not shared with third parties or affiliates.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We do not share your personal information with third parties, except as necessary to operate our business and provide services, including:

Website hosting provider (Linode / Akamai)
Email services (Microsoft 365)
Analytics services (Google Analytics)
Communication services (RingCentral for SMS and VoIP)

These providers are only given access to the information necessary to perform their services.

5. Cookies and Tracking

Our website uses cookies to enhance user experience and analyze website performance.

Essential Cookies: Required for basic website functionality
Analytics Cookies: Used to understand how visitors interact with the site

You may disable cookies through your browser settings.

6. Data Security

We implement reasonable security measures to protect your personal information. This includes secure hosting environments and encrypted communications where appropriate.

7. Data Retention

We retain personal information only as long as necessary to fulfill business purposes or comply with legal obligations.

8. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at the email below.

For individuals in the European Union, we will process your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

11. Contact Information

If you have any questions about this Privacy Policy or your data, please contact us:

DHA Filter, LLC
Orange Park, FL, USA
Email: customerservice@dhafilter.com